‘Social Listening’: Unilever Aims to Harness Vaseline’s Viral TikTok Trend.
First identified more than 150 years ago on a Pennsylvania oilfield, the modest tin of Vaseline may not seem like an clear candidate for social media algorithms.
Nonetheless, its ascent as a viral TikTok topic has positioned it at the vanguard of an promotional upheaval, in which large companies are spending big on content creators and reducing expenditure on promoting products in conventional outlets.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who saw laborers using on their skin with a residue from oil extraction. Today, a spree of user-generated videos have documented the product’s widespread use in “life hacks”.
Hailed as a fix for dirty sneakers or extending perfume longevity, and also a remedy for squeaky doors. It has even been deployed to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Spotting its digital renaissance, executives at the multinational enhanced the tricks by tasking their in-house experts with verification and letting the content creators in on the results.
Suggestions that it lessened the sting of chili on the mouth were given the thumbs up. So too were ideas it could extend fragrance and restore leather handbags. Claims that it would brighten smiles or extend lashes were debunked.
The ‘Digital Ear’ Approach
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has helped convince executives to ramp up funding for content creators.
This tracking of digital spaces to inform business strategy has been dubbed “social listening”. The company's chief executive, freshly instated, has indicated the goal is to spend half of its colossal advertising budget on platform-based material.
Adapting to New Consumer Habits
The company's social media lead, who is leading the online push, said the company was simply adapting to new ways of reaching consumers. She said participating on platforms “without dampening the fun” was paramount.
“How can companies join discussions credibly? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and talking about what they used.
“There’s this moving away from a broadcast model, where we would just send out ads … Currently, it's countless discussions, various groups. The shift of the algorithms means that these audiences appear specific, but they’re not.
“If you can make sure your brand is shared by other people, recommended by peers, this builds credibility and connection. Creators are critical to that. We’re really scaling this advocacy model.”
A Seismic Media Shift
This plan mirrors dramatic transformations occurring in how media is consumed, with the youth demographic allocating more attention to apps like TikTok and Instagram than legacy broadcast and print media.
This change is evidenced by drops in broadcast and newspaper ads. In the UK, commercial funding for major broadcasters have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a merging of functions as corporations essentially turn into content studios, collaborating with a multitude of digital creators to enhance their items.
Leon Harlow said: “Obviously there’s a flow of audiences out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Many companies report to us consumers have more faith in suggestions from the creators they engage with compared to commercial messages. That’s a consistent trend.”
He noted companies can reduce costs by targeting content creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to gauge performance.
Such methods are increasing. Advertising spending on the creator economy is growing fourfold quicker than total media spending. Across the United States, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
TV's Lasting Role
Even with this transformation, executives said they believed television commercials still played a key part to play, as broadcasters retained the power to drive countrywide discourse.
She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”